Terms and Conditions/Cookies/GDPR
Ranchi Art & Antiquarian Books
Terms and Conditions
Payment for Goods
All prices are displayed in Pounds Sterling and include all UK taxes.
When making a purchase in the Shop you will be taken to the secure payment section where you can pay using PayPal or direct bank transfer (please advise me if you wish to use this option and I will, if necessary, provide account payment details).
When paying through PayPal please make the payment to [email protected]
Please select your country of destination from the postage drop-down menu and enter your Shipping Charge in Pounds Sterling as displayed at the bottom of the item description. Please be assured that your payment details are completely secure and no records are kept of these details on this site.
Cheques on UK banks are also accepted but your item will not be dispatched until the cheque has been cleared.
Payment can be made in cash when collecting the item in person.
Payment Plans can also be arranged where you can make instalment payments to suit your requirements but the item will not be shipped until full payment has been made.
Postage costs are based on the gross weight of the item purchased including the packaging which, in the case of a framed painting, for example, may be as much as the net weight of the item (weight before packing) or more. The gross weight determines which Shipping Band your purchase will enter and this is identified by the Charge in Pounds Sterling which is listed at the bottom of the item description. Items below 2.000kg will normally be shipped by Royal Mail 1st Class, 1st Class Signed-For, Royal Mail 2nd Class if value is £10.00 or below, or Special Delivery depending on value and within the Royal Mail dimension limits. Items above 2.000kg or beyond the dimension limits will be shipped by Courier with full tracking. International items above 2.000kg will usually be shipped by FedEx or UPS which includes tracking. Please contact me for shipping quotes for items weighing more than 2.000kg unless the charge is stated below the listing, or for any special delivery requirements.
For full details please follow this link : Postage Charges
Cancellation and Returns
Under the Distance Selling Regulations you have the right to return any purchased item(s) within 14 working days following receipt of the item(s) and claim a refund of any money paid.
You must advise me by email that you are returning the item(s) and claiming a refund.
The cost of return postage will be at your own expense.
The returned item(s) must be in the same condition as it (they) was (were) dispatched.
Following my receipt of the returned item(s) and providing it (they) is (are) in the same condition as when dispatched, I will refund all money paid including original postage.
Any personal information that I have from your purchase, such as email address, postal address, telephone number etc., will not be disclosed to any other party except the shipping company or authority that is shipping your purchase.
Please note that only PayPal will access your banking details. I will not have access to any of these details.
In compliance with GDPR requirements, the following information should be noted :
Any customer personal data, i.e. name, delivery address, email address, phone number, which is by necessity collected during the processing of orders, will normally be retained for 6 years + 1 year to comply with HMRC tax records requirements. If you want this data to be deleted before the usual 6 year + 1 year period please contact me and make your request.
Please follow the Contact Us link in the website Menu under Welcome or any other Contact link in the website, or email me at [email protected] to make your request.
Ranchi Art & Antiquarian Books does not make marketing contact directly to previous customers unless they have requested this. Any such standing request should be reviewed and confirmed by 25th May 2018 or it will be cancelled. Those requests have now been deleted and removed from my records to comply with GDPR.
Please note that your data may have been retained by the delivery/shipping company; please refer to your records to ascertain the identity of the delivery company and refer to their GDPR terms and conditions and if necessary contact them directly to make any enquiry.
Please contact me if you have any further enquiries.
Please be aware that you have the choice to accept or decline cookies which may be used by websites encountered while navigating the Internet. Please set your browser Privacy settings in Internet Options to your desired level.
On this site, please be advised that the Shopping Basket in the Shop is cookieless.
The Facebook "Share" button on this site allows you to share this site on your Timeline without using cookies.
However, the use of other Facebook and Twitter buttons/links will be the subject of Targeting Cookies which will record browsing habits and preferences when you follow these links. In these cases please note the following :
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Functionality cookies may in certain cases be used, in which case, please note the following :
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
By using our website, you agree that we can place these types of cookies on your device.
Switching off Cookies
Please note, however, that blocking cookies will have a negative impact on the usability and functionality of many websites and so this must be taken into consideration when deciding to block cookies.
Alternatively, if you prefer, a message can be left on the Ranchi Art & Antiquarian Books' Guestbook page which can be found on following link :